Medical services and clinics

Below are the services and clinics available in your area.

Cervical smears

All women between the age of 20 and 65 should have a regular smear test every three to five years. We send out appointment reminders to all of our patients to let you know when your next smear is due.

Child development

We send out appointments for regular checks and immunisations for pre-school children. This is to make sure that our doctors and health visitors can check that children are developing normally and that there’s nothing to worry about.

Community Nursing service

Community Nurses work mainly with housebound patients in order to support their independence and provide additional assistance after discharge from hospital after a period of serious illness.

The community nursing is available to adults who are:

  • aged 18 or over and require nursing care and/or
  • housebound or immobile and need district nursing care out of hours

Our Community Matron is Bridget Ferris.

Contraceptive services

Our doctors and nurses give confidential advice on all aspects of family planning, including coil fitting and emergency contraception.

Counsellors and advice services

Find out about local counsellors and advice services. You can access these services by speaking to your GP or the surgery’s receptionist.

Family planning

The doctors are all fully qualified to provide Family Planning Services. Dr Margie Shaw, Dr Natalie Dawes and Dr Becky Hall fit coils and contraceptive implants. The doctors do not undertake home births.

Guidelines for managing ear wax

Ear wax is a normal build-up of dead cells, hair, foreign materials such as dust and natural wax which forms a protective coating on the skin in the ear canal. The quantity of earwax produced varies greatly from person to person. 

A doctor or nurse can look in to the ear canal and confirm a plug of ear wax has formed. A plug of earwax is not a serious problem, more a nuisance. You only need to remove earwax if it is causing symptoms such as dulled hearing or when fitting a hearing aid. 

How to remove ear wax:

Important:  If you think you have ear wax, do not try to clean the ear canal with cotton wool buds. This can make things worse, as you will push some earwax deeper inside. It may also cause an ear infection.

Ear drops:

Ear drops alone will clear a plug of ear wax in most cases. Put 2/3 drops of ordinary olive oil down the ear 2/3 times a day for 2/3 weeks. This softens the wax so that it then runs out of its own accord without harming the ear. You can continue for any length of time, but 3 weeks is usually enough. Surprisingly, you will not necessarily see wax come out. It often seems to come out unnoticed. 

If you are prone to repeated wax build up you can continue to use olive oil drops twice a week to prevent recurrence. 

If olive oil does not work you can buy sodium bicarbonate drops from pharmacies. 

 How to use ear drops:

  1. Warm the drops to room temperature before using them
  • Pour a few drops into the affected ear
  • Lie with the affected ear uppermost when putting in drops
  • Stay like this  for 10 minutes to allow the drops to soak into the ear wax

Bulb syringing:

Bulb syringing is a safe, alternate way to remove ear wax.

Bulb syringes can be easily purchased from a pharmacy and allow you to clear your ears from wax in your own home.

If your ears are painful or have fluid coming out of them, or If you have a hole in the ear drum (perforation) or have recently had surgery on your ear you should see a doctor or nurse and don’t use this method. 

Instructions for Bulb Syringing:

Use olive oil drops twice a day for at least 14 days prior to bulb syringing. Or alternatively use sodium bicarbonate ear drops purchased from your pharmacy (please read the manufacturers leaflet). 

  1. Wash your hands.
  • Use a bowl of cooled water that is warm to the touch, not to hot or too cold
  • Prepare the syringe by squirting water in and out of it a few times
  • Gently pull your upper ear ‘up and out’ to help straighten out the canal, which will allow better access for the water
  • Tilt your head so the ear to be treated is upmost
  • Place the tip of the syringe into the opening 
  • Allow the water to remain in your ear for at least 60 seconds. Gently tilt your head in the opposite direction and wiggle your outer ear

Still no improvement?

Only after completing the above self-care treatments for at least 3 weeks with no improvement will the surgery be able to offer you an appointment with a clinician to review your ear(s) and decide the best course of action. The surgery will hold specific clinics routinely each month and will operate a waiting list system for this service.

At this appointment your clinician will assess your ears and discuss the treatments you have already tried and then decide the most appropriate course of action which may include Ear Syringing. If this is required, then this will be completed at this appointment and so it will be necessary for you to oil your ears for at least 5 days prior to attending to ensure that this is successful.

 Ear Syringing:

Ear syringing is only recommended in the rare occasions where ear drops and bulb syringing has failed to work. Ear syringing can lead to ear infections, perforated ear drum and tinnitus (persistent noise) and therefore it is only performed in exceptional circumstances.

Health screening

We offer a wide range of health screening for men and women at our surgery.

Health and wellbeing coaches

The surgery is supported by Health and Well Being coaches, if you feel you would benefit from their services, please contact the surgery to request a referral.

Health and wellbeing coach

Mammograms

Women aged between 50 and 60 are advised to attend the Breast Screening Unit every three years for a mammography. This is to make sure we can check and detect any abnormalities as soon as possible. These appointments are sent out by the local Breast Unit.

Find breast screening services on the NHS website.

Travel advice, vaccinations and immunisations

Have you booked to go on holiday? Do you need vaccinations prior to travelling?

To enable us to provide you with the best care prior to travel we would be grateful if you complete the following steps.

  • Contact a recognised Travel Vaccination Service to find out which vaccinations you need prior to travel. General Practice is only able to administer the following vaccinations for free under the NHS: Typhoid, Hepatitis A, Tetanus, Polio, Diptheria or Cholera. For anything else you will need to have these from a Travel Clinic.
  • Complete the Travel Questionnaire (found on website or available at Reception) and give this completed form along with the documentation regarding your vaccinations to the surgery at least 6 weeks prior to your holiday.
  • Once the Nursing Team have reviewed this information and your medical records we will contact you to make the necessary appointment(s) for your vaccinations.

Without this information and the necessary time frames we may not be able to obtain the vaccinations needed/arrange the required appointments.

All vaccinations need to be given at least 2 weeks prior to travel for them to be effective.

Due to the complexity and time needed for providing travel vaccinations we are unable to offer this service if you are travelling in less than 4 weeks time from when you contact us.

For those vaccinations that are not provided free on the NHS, patients should arrange vaccination at a travel clinic provider

Yellow Fever Vaccinations are now available to have at St. Agnes Surgery – please contact them on 01872 553881

Non-NHS services

Some services available are not covered under our contract with the NHS. This means that these services need to be paid for.

The services that include charges are:

  • Medicals for pre-employment, sports and driving requirements
  • Insurance claim forms
  • Passport signing
  • Prescriptions for taking medication abroad
  • Private sick notes
  • Vaccination certificates.

Our reception staff and GPs will be happy to talk through the charges with you during your appointment.

Contact us Online

The following service is for non urgent queries only.

If you are unwell and need to see or speak to a GP  please phone our reception team to arrange an appointment, please do not use this contact form.

If you are unwell and we are not open call 111.  If you are seriously unwell call 999.  

The service is available to use during the hours of 08:00 – 18:00 Monday – Friday.

We would advise not using this service for unwell children due to the timeframes detailed.

The form will be read by a member of the Admin Team within two working days who will then pass it  onto our dispensary , practice management or a GP, as appropriate.

If a GP requests a routine appointment with you this will be arranged in line with our current waiting time for routine appointments. 

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