Zero Tolerance

Unacceptable behaviour that causes harm or fear of harm to any person or persons within the surgery, its car parking area and grounds will not be tolerated.

Practice procedures following any incidence of violence or aggressive behaviour are:

To review the incident with the practice partners in order to determine its severity and whether further action is needed.
To decide if a written warning should be given.
To determine if the patient should be removed from the practice list forthwith.